At ADEA Diabetes, we strive to provide our patients with high-quality medical services. If you are not satisfied with your experience or have any concerns about our services, please contact us immediately so we can address your issue.

  1. Appointment Cancellation: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees. We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs.
  2. Refunds: Refunds may be issued in certain circumstances, such as duplicate payments or billing errors. If you believe you are entitled to a refund, please contact us with details of your request. Refunds will be processed within a reasonable timeframe.
  3. No-Shows: If you fail to attend your scheduled appointment without prior notice, you may be subject to a no-show fee. This fee helps cover the cost of the missed appointment and ensures fairness to other patients who need our services.
  4. Non-Refundable Services: Certain services may be non-refundable, such as consultations and diagnostic tests that have already been performed. Please review the terms of service for specific details about refund eligibility.
  5. Policy Changes: We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please contact us for assistance. We are here to help ensure your satisfaction with our services.